About MoneyPak

How it works

What is a MoneyPak?
Ways to use MoneyPak
Benefits of using MoneyPak
How does MoneyPak work?
Is MoneyPak safe to use?

Requirements for Use

What are the requirements to use MoneyPak?
Can MoneyPak reload a temporary card without a name embossed on it?

Fees & Limits

What are the fees for using MoneyPak?
What are the limits associated with MoneyPak?

Getting a MoneyPak

Where can I purchase a MoneyPak?
How do I purchase a MoneyPak?
Can I purchase a MoneyPak with a debit or credit card?

Depositing Money

How do I add money to a card with MoneyPak?
Which cards can I use with MoneyPak?
How long until my MoneyPak funds are loaded to my card?
How can I verify that the MoneyPak funds have been loaded?
Can I use a MoneyPak to add money to PayPal?

Preventing Fraud

Preventing Scams

What can I do to keep from being scammed?
What should I do if I get a call that I think may be a scam?
How do I spot a MoneyPak scam?

Report a Scam
Additional Resources

Secure Login Help

What is a Secure Login?
What is required to create a Secure Login?
Can I create more than one Secure Login?
How does mobile verification work?
How do I upload identification?
I already created my MoneyPak Secure Login. What next?
I forgot my login/password information

Problems Loading MoneyPak

I’m having issues applying my MoneyPak. What can I do?

I’m having issues applying my MoneyPak. What can I do?

Common Error Messages

I received an error message that MoneyPak can only be loaded to personalized cards. What can I do?
I received an error message that I’ve hit a limit. What can I do?
I received an error message saying my card is not valid. What can I do?
I received an error message saying that the MoneyPak number I entered is not valid. What can I do?
I received and error message saying that the MoneyPak number I entered has already been used. What can I do?
I received an error message that the MoneyPak number I entered cannot be used yet.
I received a message that my request is “In Progress.”

Request for Additional Identification

I was asked to upload identification. How does the process work?

Login Problems

I’m having trouble creating a second MoneyPak Secure Login.
I forgot my login/password information

Other Problems

My MoneyPak applied successfully, but I don’t see the funds in my account
My MoneyPak is still not working. Can I request a refund?

Other ways of depositing cash

How do I reload a prepaid card with cash at the register?
How do I load cash to my PayPal account?
How to I load cash to other online accounts?