MONEYPAK HELP

What is a MoneyPak?
MoneyPak is a convenient way for friends and family members to reload eligible prepaid cards. Just purchase a MoneyPak at a store near you and visit MoneyPak.com to reload a card.

MoneyPak cannot be used to pay bills, fund online accounts, or add money to PayPal. To add money to PayPal, check out PayPal Cash. To fund online accounts, check out Green Dot @ the Register.

Check your card’s eligibility. MoneyPak will only work with prepaid cards that are personalized with the recipient’s name and activated.

Can I use a MoneyPak to add money to PayPal or other online accounts?
No, MoneyPak cannot be used to add money to PayPal or other online accounts. To add money to PayPal, check out PayPal Cash. To fund online accounts, check out Green Dot @ the Register.

I just bought a card in a store. Can a MoneyPak reload a new, temporary card?
No. MoneyPak can no longer reload temporary cards. Temporary cards are cards that have not been registered with the prepaid card provider (or where registration was attempted, but the card provider was unable to verify the customer’s identity). Temporary cards do not have a personalized name on the front. If you have a new prepaid card without your name on it, you must register it on your prepaid card provider’s website. Once you get the personalized card in the mail (usually within two weeks) and activate it, your personalized prepaid card will then be ready to accept MoneyPak reloads as long as it is from a participating prepaid card provider.

Which cards can I use with MoneyPak?
Check your card’s eligibility. MoneyPak will only work with prepaid cards that are personalized with the recipient’s name and activated.

Someone sent me a MoneyPak number. What do I do now?
1. Create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.

2. Verify mobile: Verify your mobile phone by following the prompts during setup.

3. Load card: Enter your prepaid card number. The prepaid card will be loaded with the amount on the MoneyPak.

Check your card’s eligibility. MoneyPak will only work with prepaid cards that are personalized with the recipient’s name and activated.

Where can I buy a MoneyPak?
MoneyPak is available at thousands of stores nationwide. Find a store near you.

How do I buy a MoneyPak?
Pick up a MoneyPak in the prepaid section, take it to the register, and the cashier will collect your cash ($20-500) to be loaded plus $5.95 service fee.

How much does a MoneyPak cost?
There is a MoneyPak service fee of up to $5.95. How long until my MoneyPak is loaded? After purchase, there is a 20-minute funding delay before your MoneyPak is ready to use.

How much money can I add with MoneyPak?
You can usually add any amount from $20 to $500 per MoneyPak. You may use up to three MoneyPaks or add up to $1000 total per card every 30 days. The amount of cash you can add may be reduced if there’s additional load limits on your prepaid card.

How will my prepaid card limits apply?
Your prepaid card may have its own daily and monthly load limits. If your card has reached either of these limits, you will not be able to use MoneyPak on that card until those limits reset.

What is a Secure Login? What personal info is required to create one?
The only way you can reload a prepaid card with a MoneyPak is through our Secure Login. The Secure Login is a one-time registration on MoneyPak.com. MoneyPak has enhanced fraud controls, and is not anonymous. All parties involved with this transaction must be willing to provide personal information required to verify identity. Once your identity is verified the first time, you can simply log in on return visits to conveniently and quickly reload prepaid cards with MoneyPaks.

To create a MoneyPak.com Secure Login, you will be asked your first and last name, Social Security number, birth month and year, email and mobile phone number. During setup, you will also be asked to verify your mobile phone and allow Green Dot to use your current location.

Additionally, some users may be asked to further verify their identity by uploading photo identification.

How do I know if the money is on my prepaid card?
Once the money has been transferred, it will appear in your Reload History. Just log in on MoneyPak.com to view this. You can also find out your prepaid card’s available balance by calling the phone number on the back of that card.

What can I do to avoid common scams?
See a list of common scams.

Remember to guard your MoneyPak like cash. Transactions cannot be reversed, so only give the number to a trusted recipient. Green Dot is not responsible for refund or replacement of a lost or stolen MoneyPak, nor for the quality or non-receipt of any goods or services.

How do I reload my own prepaid card with a MoneyPak
The easiest way to reload your own card is with Reload @ the Register. Just bring your card and cash to the register to reload by swiping – no MoneyPak needed! Reload fee of up to $4.95 applies.

If you prefer to reload your own card with MoneyPak, simply follow the steps below.

1. Create a Secure Login: The first time you use MoneyPak, you will need to enter your MoneyPak number and create a MoneyPak.com Secure Login. MoneyPak.com will remember your information, making future visits fast and easy.

2. Verify mobile: Verify your mobile phone by following the prompts during setup.

3. Load card: Enter your prepaid card number. The prepaid card will be loaded with the amount on the MoneyPak.

What if I have problems with my MoneyPak?

• Lost or stolen MoneyPak: Once a MoneyPak is lost there is no way for Green Dot to trace or recover the money. Handle your MoneyPak number the same way you would treat the cash in your wallet.

• Issues reloading with MoneyPak:

  • • Verify that you are reloading an eligible prepaid card.
  • • Verify the card is permanent, has the recipient’s name on it, and is activated.
  • • Make sure the load limits have not been exceeded on the prepaid card.
  • • Check to make sure you entered all numbers correctly.

• Requesting a refund: You can submit a refund request by filling out this form. Refund checks typically arrive in the mail 3-4 weeks after your refund request is submitted with valid documentation.


KNOW BEFORE YOU RELOAD!

Many brands of prepaid cards accept MoneyPak for cash loads. Make sure your brand of prepaid card accepts Moneypak.

CHECK ELIGIBILITY